OFFICE/PRIVACY POLICY

OFFICE POLICIES

Office Hours:

Everyday Counseling’s operating office hours are from 8am-4:30pm, Monday through Friday, with evening and Saturday appointments available dependent upon counselor availability. Office staff and management are available between 8am-4:30pm Monday through Friday.

Appointments:

An appointment at Everyday Counseling is a contract between a counselor and client, whom will both be present at the designated appointment time. The initial counseling appointment may last 90 minutes. Following sessions will occur weekly to bi-weekly for 45-60 minutes. Frequency and duration of treatment will be determined by the client’s overall progress and symptom management.

Supervision of Minors:

Everyday Counseling requires minors to be accompanied to appointments by a parent, legal guardian, or other authorized adult. If the client will be accompanied to the appointment by an unauthorized adult, the parent/guardian is responsible to notify Everyday Counseling prior to the appointment. While the client is in the session, the accompanying adult may leave the office so long as he/she is available by phone contact in case of an emergency. The authorized adult is expected to be present in the office by the end of the designated appointment time.

Cancellations and Missed Appointments:

If the client needs to cancel or reschedule an appointment, it is expected that the counselor be notified 24 hours in advance. However, emergencies do arise and 24-hour notice may not be feasible, at which time contact should be made as soon as possible. Depending upon counselor availability, appointments may be scheduled for a different day and time. Everyday Counseling requests that a notification be made if the client is running late to the appointment. Due to scheduling availability, if the client is running more than 15 minutes late, he/she may not be seen. If the client does not attend the appointment without prior notification Everyday Counseling has the right to move another client onto the designated appointment time. Everyday Counseling has the right to discontinue services after two consecutive cancelled or missed appointments.

Crisis and Emergencies:

Office staff is available from 8am-4:30pm Monday through Friday; If a client crisis arises during these hours, a parent or guardian may contact the counselor at (260) 471-8141. The client’s counselor, or another counselor, will schedule a crisis intervention appointment within 24 hours of contact. However, if a life-threatening emergency arises at any time, call 9-1-1 or go to the nearest Emergency Room. Everyday Counseling does not have a 24/hour on-call service line; therefore, if an emergency or crisis occurs after hours call 9-1-1, Fort Wayne or local Crisis Intervention Team or go to the nearest Emergency Room.

Everyday Counseling offers appointment-related text messages, including appointment cancellations, rescheduling information, and confirmation requests. By providing your mobile number and checking the box below, you agree to receive these text messages from Everyday Counseling at the number provided.

Message frequency varies based on your appointment activity. Message and data rates may apply. Reply STOP at any time to unsubscribe, or reply HELP for help. You may also call (260) 471-8141 or email lruen@everydayfw.com for assistance. Consent to receive text messages is not a condition of receiving care or any service. See our Privacy Policy for how we handle your information.

☐ I agree to receive appointment-related text messages at the mobile number I provided

Mobile Number: ______________________

Everyday Counseling Services LLC · Last updated: September 1, 2026

Everyday Counseling Services LLC ("we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and your choices. It applies to information collected through our website and our SMS text messaging program.

Information We Collect

Contact information you provide, such as your name, phone number, and email address.
Mobile opt-in data, including your mobile number and your consent to receive text messages.
Appointment information necessary to send you scheduling notifications.

How We Use Your Information

We use the information we collect to schedule and manage your care, to send appointment-related text messages you have opted into, and to respond to your inquiries.

Text messaging and mobile opt-in data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent are not sold, rented, or shared with any third parties. Information collected through the SMS program is used solely to deliver appointment-related messages and support the messaging service.

How We Share Information

We do not sell your personal information. We may share information only with service providers who help us operate our messaging and scheduling services, and only to the extent needed to perform those services on our behalf. We may also disclose information where required by law. In all cases, mobile opt-in data and consent are excluded from any sharing for third-party marketing.

Protected Health Information

As a healthcare provider, our handling of protected health information is also governed by applicable law, including HIPAA where it applies. This Privacy Policy supplements, and does not replace, any Notice of Privacy Practices we provide to patients.

Data Retention

We retain opt-in records and consent for as long as necessary to operate the messaging program and to comply with legal and recordkeeping obligations. Opt-in records are available upon request.

Your Choices

You may opt out of text messages at any time by replying STOP. You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.

If you have questions about this Privacy Policy, contact us at:

Everyday Counseling Services LLC
1010 E DuPont Rd, Fort Wayne, IN 46825
260-471-8141
lruen@everydayfw.com

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.